Returns

We offer a 14-day Return&Exchange guarantee, 14 days after receiving the goods, we will no longer provide returns and exchanges.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If you would like to return a product, please follow the next guidelines:

• If the product has quality problems, please contact us in time, and a full refund will be given after we received your return within 7 Days. (We bear the freight）
• The product has to be damage-free (not applicable for defective products), damage on the product will void the refund.
• If you place the wrong order and change your mind and want to return the product, you can return or exchange the product, but the shipping cost will be borne by you.

 

Notice for Returns

 

•  The package needs to be sent back with the original receipt of the purchase.
• You need to provide proof of purchase by email to contact us. Items returned without authorization will not be accepted.
• The time frame for return & exchange must not exceed 30 days from when the original order was received.
• All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way. 
• For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.
• When returning or exchanging items, customers must use a shipping method that has a tracking number on it. Returns or exchanges with no tracking will not be processed.
• The order number needs to be included in the package. You can print out the order detail page or contact us via: support@yong-qiu.com
• After we received the return, the funds will return the same way with 7 Days.

  

How to Return or Exchange?

• First, Please contact us if you need returns & exchanges by email: support@yong-qiu.com, attach your information include Order Number and Return Product Name.       

Example for Information that Return Email includes:

I need to return the product for the keycap that is broken.

Order Number: #10001

Return Product Name: 130 Keys Sushi keycap             

• Second, we will email you a return address within 3 days if your return request is approved, Then, return the package in the original packaging.

• Third, once we received your return and it is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 days. (The bank may have a delay in receiving the account)

 

Shipping Information for the Return

Address: No.91 Building, Hetai Road, Hebian, Baiyun District, Guangzhou, Guangdong, China

Tel: +86 13410072446

 

Exchanges 

If you would like to exchange your product in its original condition, please follow the return procedures outlined above and place a new order for your preferred item(s). You can do this at your convenience—place an order now so it ships asap, or you can wait until after we've processed your refund.  

 

Refunds 

Cancellation

We accept order cancellations before the product is shipped or produced. If the order is canceled you will get a full refund within 7 Days.
 

In the case of Product being Delivered

Please follow the return guideline above to return your package, once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 days. (The bank may have a delay in receiving the account)

Return Address: Room 103, Building No.9, Coco Da yuan, Huang shi Road, Bai Yun District, Guangzhou City, Guangdong Province, China

Email:  support@yong-qiu.com

Tel:  +86 13410072446

 

For the Case of Reject Refund

In the case of not receiving for the following situation, all fees caused by the below should be afforded by the customer. 

(1) wrong address or phone number

(2) no-reply any email or call from the local courier

(3) refuse signing the package

(4) refuse to pay tax

(5) refuse clearance

If the customer uses the wrong delivery information, we suggest you contact a local courier, we could not offer a refund or resend.

  

For the Case of Late or missing refunds

• If you haven’t received a refund yet, first check your bank account or Paypal again.
• Then contact your credit card company or Paypal support, it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at support@yong-qiu.com.